Complaints Handling Procedure


Whilst we make every endeavour to deliver our services to the complete satisfaction of our customers, we recognise that there may be occasions where we fall short of this objective, and where our customers may wish to make a complaint.

Letting us know when and why you are not happy gives us the opportunity to put matters right for you in a transparent way and improve our service for all our customers.

How to get in touch

Complaints may be made by by telephone, by email, by post or via our on-line feedback form.  Whichever method you choose, please provide us with the following information

  • your name
  • a description of your complaint
  • what you would like us to do to put things right
  • your preferred method of contact and associated details

By Telephone

If you call us on our main number, 01246 554841, we will do our best to resolve your issue there and then.

By Post

Alternatively, you may choose to write things down in a letter, but please remember to factor the postal service into our response time.

You can write to us at Acoustic Design Technology, Crossland Grange, Greenways, Chesterfield S40 3HF.

By Email

if you would like to contact us by email, please send it to


For your convenience, we also have an online feedback form which you will find here.

What We Will Do

No matter how you communicate with us, we will review your complaint and endeavour to resolve it, normally within 10 working days. If we need more time to complete our investigations, we will keep you updated with our progress.

If You Are Not Satisfied With Our Response

If for any reason you are not satisfied with our response, please let us know. We will then review both your original complaint and our response and determine if there if there is anything further we can do. Once we're satisfied we've considered all aspects of your complaint, we will send you our final response.